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Frequently asked questions

We understand that planning an event can be overwhelming. Here are some common queries we receive from our clients.

All bookings are made exclusively online. Head to our website, select your preferred date and follow the steps to secure your place. It takes a few minutes and dates sell out fast.

Your ticket covers everything you need for an extraordinary Christmas evening. The lavish canapé reception, three-course dinner, world-class entertainment and access to The Velvet Playground and Club Masque are all included. Please note drinks are not included in the ticket price. Full pricing and pre-order options are available in our drinks section.

All food, entertainment and experiences are taken care of so you can simply arrive and enjoy every moment. From the canapé reception and three-course dinner to dessert canapés, world-class entertainment, The Velvet Playground, Club Masque and all digital capture experiences throughout the evening. Drinks are not included but can be pre-ordered or purchased on the night. No hidden extras, no surprises.

Masquerade by Sugar & Fox is strictly for guests aged 18 and over. Every guest will be ID'd upon arrival regardless of age. Please bring a valid form of photo identification. Failure to provide valid ID will result in refusal of entry, no exceptions.

Once your booking is confirmed, your e-tickets will be sent directly to your email address. We recommend checking your junk or spam folder if they don't appear straight away. You can also access your tickets at any time through your account.

Your ticket is required for entry on the night. Arriving without it will cause significant delays at the door. We strongly recommend saving your e-ticket to your phone or printing a copy in advance.

To add tickets or make amendments to an existing booking, please contact us directly. All cancellation requests are subject to our terms and conditions. We recommend securing your tickets early as dates do sell out.

We would love to hear from you. Please get in touch with our dedicated events team who will be happy to discuss a bespoke package tailored entirely to your requirements. Contact details can be found on our website.

All payments are made securely through our website. We accept all major credit and debit cards. All transactions are fully secure and protected.

Yes. Once your payment has been processed, a booking confirmation and receipt will be sent automatically to your email address. If you don't receive it within a few minutes, please check your junk or spam folder before getting in touch.

You can hold your preferred date for up to 10 days without making a payment. If payment is not received within this period, your reservation will be automatically released.

The remaining balance is due no later than 8 weeks prior to your chosen event date. For bookings made within 8 weeks of the event, full payment is required at the time of booking.

Any booking where payment has not been received by the due date will be automatically cancelled and the reserved date released. Please note that deposit payments are strictly non-refundable and non-transferable.

Doors open at 6:45pm. We recommend arriving promptly to enjoy the full canapé reception from the very start.

All guests are kindly requested to arrive no later than 7:45pm. Arriving after this time may mean missing key elements of the evening, and late entry into the Masked Ballroom cannot be guaranteed once dinner has been called.

Dinner is served at 8:00pm in the Masked Ballroom.

The Velvet Playground closes at 11:00pm when the doors to Club Masque open. The bar closes at 12:45am.

The Royal Nawaab Pyramid closes at 1:00am. Our taxi drop-off and collection point is located right outside the venue, and with over 500 complimentary car parking spaces on site, getting home couldn't be easier.

Dress to impress. Whether that's a showstopping gown, a sharp suit or anything in between, we want every guest to look and feel their best. Don't forget your mask. If you don't have one, one will be provided for you on the night.
We operate a strict dress code in keeping with the glamour of the evening. Jeans, trainers and t-shirts are not permitted under any circumstances. Guests who do not meet the dress code will be refused entry.

Over 500 complimentary car parking spaces are available on site at the Royal Nawaab Pyramid. Spaces are not guaranteed and are allocated on a first come, first served basis. We recommend arriving early or making use of our excellent public transport links and taxi drop-off point.

Cars may be left overnight at the owner's risk. Sugar & Fox and Royal Nawaab Pyramid accept no responsibility for any loss or damage to vehicles left on site overnight.

Yes. A dedicated taxi drop-off and collection point is located right outside the Royal Nawaab Pyramid for a smooth and effortless arrival and departure.

Yes. Multiple cloakrooms are available on site throughout the Royal Nawaab Pyramid so you can enjoy your evening completely hands-free.

Please speak to a member of our team on the night. Lost cloakroom tickets will only be dealt with at the end of the evening once all other guests have collected their belongings. We strongly recommend keeping your ticket safe throughout the night.

We measure success through client satisfaction, feedback, and the seamless execution of events that meet our high standards.

There is no minimum booking requirement at Sugar & Fox, meaning everyone is welcome regardless of group size! However, please be aware that bookings of fewer than 8 guests may be seated alongside other guests to complete the table. Rest assured our team will always do their utmost to ensure every guest has the most comfortable and enjoyable experience possible!

All guests will be seated at elegant round tables within the Masked Ballroom. For larger group bookings, please be aware that your party may be split across more than one table, however we will always ensure your tables are positioned directly next to each other so your group remains together throughout the evening!

Your table number will be revealed on the night! Upon arrival, table allocations will be clearly displayed on screens throughout the venue as well as on the tables themselves, making it quick and easy to find your seats and get the evening started!

For groups of 8 or more, you will have your own dedicated table or tables exclusively for your party. However, smaller groups of fewer than 8 guests may be seated alongside other guests to complete the table. This is a wonderful opportunity to meet fellow guests and share in the magic of the evening together!

Unfortunately we are unable to accommodate specific table requests. Our seating plan is carefully arranged by our team to ensure the best possible experience for all guests on the night. Rest assured every seat in the Masked Ballroom offers a spectacular view of the evening's entertainment!

Seating is arranged by table rather than individual seats, meaning guests are free to sit wherever they wish within their allocated table. If you would like to organise your own seating arrangements within your table, you are more than welcome to do so on the night!

Yes. We ask all guests to pre-select their meal choice in advance. We offer two options, a meat or vegetarian menu, both crafted by the award-winning Royal Nawaab Pyramid. Further details will be provided at the time of booking.

Royal Nawaab Pyramid is able to cater to certain dietary requirements. For full details on allergens and available options, please refer to our menu page. If you have specific concerns, we strongly recommend reviewing the menu carefully prior to booking.

Our menu has been carefully curated by Royal Nawaab Pyramid's award-winning kitchen. Unfortunately we are unable to offer alternative options outside of the set meat and vegetarian choices.

All menu choices must be submitted no later than 3 weeks prior to your chosen event date.

If menu choices are not submitted by the 3 week deadline, a menu option will be automatically assigned to your booking and cannot be changed thereafter.

Simply enter them as Guest 1, Guest 2, Guest 3 and so on. You can update guest names at a later date through your online account prior to the event.

No problem. All tickets can be sent directly to the lead booker's email address to be distributed to the group at their own convenience.

All tickets are issued exclusively as e-tickets through our secure ticketing system. Once your booking is confirmed, your e-tickets will be delivered straight to your inbox.

No need to print. Simply have your e-ticket ready to display on your phone upon arrival. A valid form of physical photo ID will also be required for entry.

Drinks are not included in the ticket price. A fantastic selection of drinks is available throughout the evening, curated and managed by Sugar & Fox. Full pricing, packages and pre-order options are available in our dedicated drinks section.

Outside alcohol is strictly prohibited. A full selection of drinks is available throughout the evening, curated and managed by Sugar & Fox.

Yes. Card payments only. We recommend ensuring your card is ready for a contactless experience at the bar throughout the evening.

Yes. We offer a pre-order drinks service so you can get the party started before you arrive. Full details are available in our dedicated drinks section.

Yes. For full details on our spirits selection and bottle packages, please visit our dedicated drinks section.

Guests are free to sit wherever they wish within their allocated table.

All drinks pre-orders must be placed no later than 3 weeks prior to your chosen event date.

Yes. Wine can be ordered directly to your table on the night. Simply speak to one of our waiting staff who will be happy to assist.

Yes. We simply ask that all guests drink responsibly and enjoy the night safely and sensibly.